Q. About Pre-order
Pre-orders are only available through the online store. Available payment methods, receipt methods, and other services may vary depending on your order status, so please check the following before placing your order.
| Table of contents |
| Please be sure to check before ordering |
For Pre-Order, the only payment method that can be used is Credit Card and please be noted for the points below:
*We cannot accept changes to payment methods.
- For pre-order items, credit will be extended periodically until shipment.
- If the expiration date or credit limit has passed by the time of delivery, or if the credit cannot be extended for other reasons, your order will be canceled. (Please check the expiration date and credit limit before using the service.)
- If your reservation is canceled, you will be notified by email.
*We cannot accept changes to payment methods.
| Notes |
- Pre-orders are only available through the online store..
- Pre-order items can be ordered together with regular items.
- Purchases for the purpose of resale are strictly prohibited.
- If we determine that the purchase is for resale purposes, we will not accept the return of the purchased item.
- If you violate the UNIQLO Online Store Terms of Use , your order will be canceled.
・Specify delivery date and time
・Gift service
・Bulk purchase service for corporations and organizations
| How to receive and pay |
【If ordering only pre-order items】
| How to receive your item | Pick up at designated address Pick up at UNIQLO store (C&C) |
| Method of payment | Credit card |
【When ordering both pre-order items and regular items】
If you order both pre-ordered and regular items, the shipping timing of the ordered items will differ depending on the arrival time of the ordered items, so we will deliver the items separately as soon as they are ready. The available collection and payment methods are as follows. Even if deliveries are made in installments, shipping will be free if the total amount of your cart is Rp 699.000 or more.
If you order both pre-ordered and regular items, the shipping timing of the ordered items will differ depending on the arrival time of the ordered items, so we will deliver the items separately as soon as they are ready. The available collection and payment methods are as follows. Even if deliveries are made in installments, shipping will be free if the total amount of your cart is Rp 699.000 or more.
| How to receive your item | Home delivery, Pick up at UNIQLO store (C&C) |
| Method of payment | Credit Card |
If your order includes pre-order items, you will not be able to proceed to the purchase process if any of the following conditions apply:
If an error message appears on the cart screen, please check the following and carry out the purchase again
If an error message appears on the cart screen, please check the following and carry out the purchase again
【Using Coupon】
If you select "Ship individually when ready," coupons cannot be used. Please delete the coupon or place separate orders .
*Coupons may not be available depending on the coupon terms of use.
*Coupons may not be available depending on the coupon terms of use.
【Using Gift Option】
The gift option service is not available. Please remove the gift option before placing your order.
【Multi Buy discount items are included in the cart】
This item cannot be ordered together with other Multi Buy discount items. Please place separate orders.
【If the total amount in your cart is less than Rp 699.000】
If the total price of items with different arrival dates is less than Rp 699.000, you cannot place an order for all items together. Please order each item separately.
1. If you order one item at a time, shipping charges will apply if the total price is less than Rp 699.000.
2. Please consider picking up your order at a UNIQLO store, as shipping will be free.
3. Alternatively, add more items to your cart so that the total price is Rp 699.000 or more.
1. If you order one item at a time, shipping charges will apply if the total price is less than Rp 699.000.
2. Please consider picking up your order at a UNIQLO store, as shipping will be free.
3. Alternatively, add more items to your cart so that the total price is Rp 699.000 or more.
【If the total amount in your cart is Rp 699.000 or more】
When purchasing multiple items with different arrival dates at the same time, you can only specify the following delivery address and payment method.
Delivery address: Home delivery
Payment method: Credit card
*Even if the delivery is divided, shipping is free if the total amount of your cart is Rp 699.000 or more.
If you have set a method other than the above, please follow the steps below to complete the order process again.
① Select one item in your cart and proceed to checkout.
② Select the "Change" button under "Delivery method.
③ Select "Specify address to receive."
④ Select your payment method.
⑤ Select "Credit card"
⑥ Return to the product page and add other desired products to your cart
Delivery address: Home delivery
Payment method: Credit card
*Even if the delivery is divided, shipping is free if the total amount of your cart is Rp 699.000 or more.
If you have set a method other than the above, please follow the steps below to complete the order process again.
① Select one item in your cart and proceed to checkout.
② Select the "Change" button under "Delivery method.
③ Select "Specify address to receive."
④ Select your payment method.
⑤ Select "Credit card"
⑥ Return to the product page and add other desired products to your cart
| Changing or canceling your order |
Once your order has been confirmed (the order number has created), it cannot be changed or cancelled.
*Order details include the ordered items, delivery method, and payment method.
*Order details include the ordered items, delivery method, and payment method.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Email
*One of our friendly customer support agents will get back to you via email within 1 business day.
*For anything time critical please call us via our customer support phone line.
*For anything time critical please call us via our customer support phone line.
Toll Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Toll Free Phone Number
(001) 80332160290
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Online Services
Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!
Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
