Delivery | Order Status and Tracking
＊Packing Estimation Time
＊Home Delivery
＊Click & Collect
＊Frequently Asked Questions
The packing process will take averagely 1 (one) day since the order is confirmed, both for Home Delivery and Click & Collect.
Once your order is ready to ship, you will receive an email notification for the delivery to address/store or you can check the [Purchase History] for the status to be changed to "On the way" for Home Delivery or "Preparing for Pickup" for Click & Collect.
Click here for the illustration
Firstly, please note that below is the illustration for regular order without alteration and all products stock are ready.
Illustration 1. Ship to address (home delivery) to JABODETABEK area
Next day delivery: payment today, arrive tomorrow
Order and payment date: 10 November at 8 AM
Shipment date: 11 November morning - afternoon
Arrival date: 11 November maximum at 22.00 WIB
Illustration 2. Click & Collect to JABODETABEK store area
Order and payment date: 10 November at 8 AM
Shipment date: 11 November evening (5 - 7 PM)
Arrival date: 12 November maximum at 22.00 WIB (2 (two) days).
*Same day Click & Collect is not applicable.
Illustration 3. Ship to address (home delivery) / Click & Collect to OUTSIDE JABODETABEK address/store area
Order and payment date: 10 November at 8 AM
Shipment date: 11 November evening (5 - 7 PM)
Arrival date: depends on the each area. Click here for the estimated delivery time.
When your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can use this number to track your package via the carrier’s website.
You can also check your order by logging into your UNIQLO account and viewing your [Purchase History]:
Below is the order status details:
| Ordered | Your order has been placed successfully. |
|---|---|
| Preparing to Ship | Your order is being prepared in our warehouse. Estimation maximum 1x24 hours since the order confirmed. |
| On the way | Your order is passed to courier and is being shipped to you. A shipping confirmation e-mail will include the estimated delivery date and tracking details. The tracking status will be accessible on courier's website within 1x24 hours. |
| Delivered | Your order has arrived at the shipping address provided. |
How to track the delivery status
Track your delivery by entering clicking the tracking number provided on [Purchase History] or the email, it will direct you automatically to your order details on courier's website.You can also enter your tracking number in the following carriers' tracking sites: jne.co.id/en/tracking-package
For your information, here are the JNE Customer Support contact details:
- JNE Customer Support Email: customercare@jne.co.id
Important Notes
- Ensure there are no spaces when copying and pasting your tracking number.
- Please allow time for the tracking number to be updated on the carrier’s website with estimation 1x24 hours.
- If tracking details are not available yet, please check again later.
Even if you do not receive the pickup notification email, you can still check your order status in your [Purchase History].
Below is the order status details:
| Ordered | Your order has been placed successfully. |
|---|---|
| Preparing for Pickup | Your order is being prepared in our warehouse |
| Ready for Pickup | Your order is on the way to the store. |
| Received | You will receive an e-mail once your order is ready for collection. |
How to Collect Your Parcels
- Please bring along your e-mail confirmation (printed or on your smartphone). You can also show your UNIQLO App membership barcode for a quick and easy collection.
- You have 14 days from when your order is delivered to the store to collect it.
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Q. The tracking number of my home delivery order cannot be traced.
A. The tracking number will be visible/accessible within 1x24 hours. Please be willing to wait.
In addition, if you copy-paste the tracking number on the courier's website, please ensure that there is no space before and after the tracking number. -
Q. Is there same day delivery service?
A. No, unfortunately there is no same day delivery service, either for Jabodetabek or outside Jabodetabek areas.
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Q. Can I pick up my Click & Collect within the same day I ordered?
A. No. There are no same day service for Click & Collect order. If you would like to order with the stock that is available at the store and come to the store to pick up the order, you may use Order & Pick. Click here for detailed information about Order & Pick method.
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Q. I do not receive any pick-up notification for my Click & Collect order, what should I do?
A. Please check your spam/junk folder as often emails are redirected. You can also confirm the status of your order by logging into your UNIQLO account and checking your [Purchase History]
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Q. What happens if I am unable to collect my orders within designated period of time?
A. You may extend the holding period up to 2 weeks or to refund the order. Please contact our Customer Support on the channel at the bottom of the page, for further support.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
001-803-3216-0290
For Telkomsel users
0-800-14-01963
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
