Q. Delivery Method for Online Order
We provide home delivery via Home Delivery (ship to address) and Click & Collect method. Click below to directly see the section of information that you need within this page:
- About Home Delivery
- About Click & Collect
- Notice about delivery status
1. HOME DELIVERY
The product will be delivered directly to your selected address via courier service (JNE) and we only offer standard delivery time. You will receive delivery tracking number via email and app (order history) after the order is passed to courier and within 1x24 hours since you receive the tracking number, you can trace it here.
Please click below for related information about home delivery services:
- Link about delivery tracking information
- Link about NEXT DAY service for JABODETABEK area
You may refer to this table for Home Delivery estimated time:
Note:
*1 There might be additional 6 days that could be needed for Kab. Jepara, Kab. Gresik, Kab. Sumenep
*2 There might be additional 6 days that could be needed for other islands than Lombok and Timor
*3 There might be additional 8 days that could be needed for outside Sumatera island and some cities in Aceh, North Sumatera, Riau, Bengkulu
*4 There might be additional 7 days that could be needed for outside Sulawesi Island and some cities in North, Central, East Sulawesi
*5 There might be additional 7 days that could be needed for some cities in North Maluku
*6 There might be additional 6 days that could be needed for Kab. Supiori and cities in West Papua
2. CLICK & COLLECT
Click and Collect is a delivery option for your online order to be shipped to store that you chose without shipping cost. After the order arrives at store, you can collect it within 14 days since the order arrive at store. Please click below for further information:
- General Click & Collect Information
- Same Day Click & Collect Information*
Please be note that your Click and Collect order will be shipped from our warehouse in Jakarta if the order has one or more of below conditions:
- Order for extra size (XS, XXL, 3XL), or
- Order with Gift Wrapping Service / Gift Box / Gift Bag, or
- Order with alteration service, or
- If the product is not available / available but limited at store.
⚠️IMPORTANT NOTICE ABOUT SHIPPING⚠️
Once your order is being shipped from our warehouse, you will receive a shipping information email and the status will be changed to "Shipped" on your Order History (APP). If you have not received the email within maximum 2 days since placing your order, please reach out our Customer Support via any channels available at the bottom of the page.
Please note that the day you placed the order is counted as 0 days. For example:
-0 day: On 18 December, you placed an order.
-1 day: On 19 December, you received an email notification / the delivery status changed to "Shipped" where this means it is delivery process day 1.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Online Services
Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!
Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
