How can we help?

HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?
We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop our website we protect your payment details so that all your information is encrypted before it is sent over the internet. Please read our Privacy policy for further details.

HOW SAFE IS SHOPPING ON WWW.UNIQLO.COM?
We realize how important it is to securely store any information that you provide. UNIQLO maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

WHAT DEVICES ARE SUPPORTED?
From Thursday, September 30, 2021, the recommended environment (OS or web browser) for the UNIQLO online store (PC site) will be changed.
After September 30th (Thursday), Internet Explorer will be removed as one of the recommended web browsers so please use any of the following available browsers.
・ Microsoft Edge latest version
・ Firefox latest version
・ Google Chrome latest version

* Schedule is subject to change.

If you are using a non-recommended environment, you may not be able to access the UNIQLO Online Store website

You may encounter a security problem in using a non-recommended OS or browser , Please consider updating to the recommended environment.

■ PC site
[Windows]
OS: Windows10
Browser: Internet Explorer 11 or later / Firefox latest version / Google Chrome latest version

[Macintosh]
OS: Mac OS X latest version
Browser: Safari latest version
 
■ Smartphone site
iOS version: iPhone iOS 9.0 or above
Android version: Android OS 5.0 or higher
 
■ Uniqlo App
iPhone iPad / iOS version: iPhone iOS 13.0 or higher
Android version: Android OS 6.0 or above

* Beta versions of various OS and web browsers are outside the recommended environment.
* The UNIQLO app has ended support for iOS 12 and below on March 11, 2021 (Thursday). If you have iOS12 or lower, please update to iOS13 or later so that you can continue to use it.
* If you are using Android OS 6.0 or lower, you cannot update the UNIQLO app to the latest version (7.5.0 or later).

OUR COMMITMENT TO ACCESSIBILITY
UNIQLO is committed to making our website content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please reach out our Customer Support with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

JAVASCRIPT
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COOKIES AND RELATED TECHNOLOGIES
We use cookies and other online tracking technologies in our online services, such as our website and the Uniqlo app. The data gathered is anonymous and does not specify individuals. “Cookies” are text files that collect small amounts of information which are stored by your browser or the hard drive of your computer or mobile device if you agree. When you return to the website or the app or visit any websites and apps that use the same cookies, they recognise those cookies and your device. Each cookie has a publisher, indicating its owner. When you visit our website, we place "first-party" cookies on your device. Cookies set by third-party companies, like social media platforms or ad networks, are called "third-party" cookies (e.g., Google Analytics, Google Tag Manager, Facebook, Twitter or X Corp., and Micro Ad, Inc.). Please check their respective privacy policies for information on data collection, security measures, and related details.

We use cookies for many different purposes, such as remembering your preferences, enabling you to navigate between pages efficiently, ensuring that the adverts you see are more relevant to you, and generally improving your online experience.

If you do not want us to use cookies, or wish to be notified when cookies are used, you can set your browser to do so, if your browser supports it.