How can we help?

1. Product return period is only valid for a maximum of 30 (thirty) days from the date of purchase.
2. Returned product(s) is required in its new and original condition (not used, washed, altered and do not have smell), has its original price tags and receipt/invoice.
3. Due to hygienic purposes products in category inner wear, packaged products, baby products, camisole and accessories can’t be exchanged/refunded. In exception for Bra top and shoes (except room shoes) that are not packaged could be exchanged/ refunded.
4. Product(s) can be exchanged at all UNIQLO Indonesia stores with bringing order invoice or receipt from store as proof of payment.
5. Product exchange can be done with a replacement product with the same or higher price (with paying the price difference) based on payment amount.
6. PT Fast Retailing Indonesia can ONLY serve the UNIQLO Indonesia product(s) sale.
7. PT Fast Retailing Indonesia has the right to determine the final decision regarding product(s) returns/exchanges.

Below is the product category that cannot be returned/exchanged:

*The accessory products including socks, glasses, bags, room shoes, caps, etc.

Exchange/return is acceptable for the following product conditions:

1. The exchange/return policy here is fulfilled.
2. Although the price tag is not attached to the product, as long as the condition of the price tag is still good, there is a receipt/invoice and the product meets the policy, the product can still be processed for exchange/return.
3. Product received as gift, white-colored product, and discounted (value buy / limited offer) product can be returned/exchanged if it fulfilled the return/exchange policy.

About the exchange of extra sizes (XS, XXL, 3XL):

1. Exchange from size XS, XXL, 3XL or special edition can be exchanged at store with product that is available at store that you visit (to size S-XL).
2. Exchange to size XS, XXL, 3XL cannot be done because stores do not have the extra sizes. You can exchange it for another product that is available in the store or for online purchases you can get a refund by sending the product to the warehouse.

　　

STEP1. Read the exchange policy
Please refer to the exchange policy on the back of the purchase receipt/invoice.

STEP2. Bring the original receipt (in-store purchase) or return form (online purchase)
A. For online order, please fill in the Return Form and bring this with you when you visit the store. B. For in-store purchase, please bring the purchase receipt when you visit the store.

STEP3. Visit Store
Together with your items for return, bring along your order invoice and return form or original physical receipt (received when you pay in the physical store).

STEP4. Exchange
Bring your new item at our cashier counter to process your exchange. You can exchange product (online/offline) at any UNIQLO Indonesia store.

　　

STEP 1. Read the return policy and check list
Please check the return policy and check list on the return form
 
STEP 2. Fill in the Return Form returned product(s).
Fill in the item return quantity (qty) and reason code.

STEP 3. Pack & Return
Pack items to return into a box/pouch and include the return form inside the parcel.
Choose any courier company (with tracking system) and return to our warehouse at your own cost. You may refer to below address: 

Send to: UNIQLO ONLINE RETURNS
Address: Pergudangan Balrich (Gudang B), Gudang PT. Nittsu Lemo Indonesia Logistik, Jl. Raya Cakung Cilincing Pal II, RT 08/ RW 02, Kel Sukapura, Kec. Clincing, Kota Jakarta Utara , Daerah Khusus Ibukota Jakarta, 14140

STEP 4. Wait for Confirmation Email
Confirmation email will be sent maximum 2 (two) working days after warehouse receive and verify the returned product.

STEP 5. Refund
The general refund process is within 7 - 15 working days (exclude Saturday, Sunday, public holidays), depends on the payment method and each bank's policy. For further information about refund, please click the link here. 

After your returned product arrived at Warehouse, you will not receive the email for refund right away. The product will go through verification process (1 - 2 working days, exclude Saturday, Sunday, public holidays).

The refund process is depending on the payment method and the bank's policy. Generally, it will take 7-14 working days (exclude Saturday, Sunday, public holidays). For further information about refund, please click the link here. 

-Refund for Credit Card, QRIS, and Gopay: The refund will be processed to your original payment. You do not need to fill in the refund form.
-Refund for Virtual Account, COD, and Pay in Store Payments: Please fill in the refund form by the link that will be sent through email. You to submit details such as your bank account number and your registered email.