How can we help?

When accessing your account, after our new website launches, you will be required to reset your password as we make improvements to our system. You may keep the existing password or choose a new, stronger password.

1. Click on FORGOT YOUR PASSWORD on the Log in page 


2. After clicking the FORGOT YOUR PASSWORD button, the reset password screen will appear. Please ENTER e-mail associated with your UNIQLO Canada account. (if you do not have access to the email, you may have to create a new account)

 
3. Enter the 6-digit verification code that was emailed to you and press next . Subject line should be <UNIQLO Online Store> Verification Code 

 
4. Enter your password and press Change my password. Please note you can use your old password or create a new one, totally up to you. Password must be 8 – 20 letters, and contain both letters and numbers, please be sure to use the following symbols   !"#$%&'()*+,-./:;<=>?@[]^_`{}|~ as well. 


5. You will then get redirected to a page to confirm you've successfully changed you password.


6. Click on UNIQLO HOME or go to the LOG IN page and try logging in again with your email and updated password. You should successfully be able to log in to your account.

Your coupon will still be saved and can be used once the site is updated. You can check the coupon on the membership page on the [Coupons] page.

“Order History” for online order list has changed [Purchase history] -> [Online]. Click here for further information.

For order before 8 October 2025, you can check it by clicking the “Check the orders before e-receipt issued” button as below picture.

After the update, any products saved in your Wishlist saved before 8 October 2025, will be removed automatically.

We suggest to bookmark any items in your browser as you will need to add them back into your Wishlist again after our new website launches.

You may create a new Wishlist after the site re-opens on 8 October 2025. After the site relaunch, you will also be able to add products by size to your Wishlist in addition to choosing products and colors