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'STEP1. Read the exchange policy
Please refer to the exchange policy on the back of the purchase receipt/invoice.

STEP2. Bring the original receipt (in-store purchase) or return form (online purchase)
A. For online order, please fill in the Return Form and bring this with you when you visit the store. B. For in-store purchase, please bring the purchase receipt when you visit the store.

STEP3. Visit Store
Together with your items for return, bring along your order invoice and return form or original physical receipt (received when you pay in the physical store).

STEP4. Exchange
Bring your new item at our cashier counter to process your exchange. You can exchange product (online/offline) at any UNIQLO Indonesia store.

STEP 1. Please read the exchange policy above.

STEP 2. Visit the store by bringing your store receipt or show the online invoice on purchase history through your UNIQLO APP along with the your item(s) for return to store.

STEP 3. Find and bring the new product you wish to exchange to the store cashier to process the product exchange.

STEP 1. Read the return policy and check list
Please check the return policy and check list on the return form

STEP 2. Fill in the Return Form returned product(s).
Fill in the item return quantity (qty) and reason code.

STEP 3. Pack & Return
Pack items to return into a box/pouch and include the return form inside the parcel.
Choose any courier company (with tracking system) and return to our warehouse at your own cost. You may refer to below address: 

Send to: UNIQLO ONLINE RETURNS
Phone no.: 001-80332160290 
Address: Pergudangan Balrich (Gudang B), Gudang PT. Nittsu Lemo Indonesia Logistik, Jl. Raya Cakung Cilincing Pal II, RT 08/ RW 02, Kel Sukapura, Kec. Clincing, Kota Jakarta Utara , Daerah Khusus Ibukota Jakarta, 14140

STEP 4. Wait for Confirmation Email
Confirmation email will be sent maximum 2 (two) working days after warehouse receive and verify the returned product.

STEP 5. Refund
The general refund process is within 7 - 14 working days (exclude Saturday, Sunday, public holidays), depends on the payment method and each bank's policy.

STEP 1. Check the policy above and then log in to your UNIQLO account 
You can refer to below links to see steps how to log in: 
1. How to log in for customers who already have UNIQLO account. 
2. How to log in for guest account checkout.  

STEP 2. Go to "Purchase History" and submit the return request
Below are the steps to submit the return form: 

1. Go to 【Purchase History】 on 【Online】 section. 
2. Click 【Return】on the ORDER number which contains the product that you want to return.
3. Check the return condition. 
4. Click 【Return】 on the PRODUCT that you want to return. 
5. Choose the quantity and reason for return, then click 【Check selection details】
6. Repeat steps 3-5 for each item you want to return. 
7. Click 【Check Form Details】 and then click 【Submit Form】 
8. If you have lost the return slip, you can get the copy by clicking 【Print Label】 to download and print it. 
9. If you already have the return slip, you can click 【Confirm Return】
10. Once the request has successfully submitted, you will get the Return Confirmation Email.

STEP 3. Send the product along with the return slip to our warehouse
Return slip example:

STEP 4. Wait for Refund Confirmation Email 
Confirmation email will be sent maximum 2 (two) working days after warehouse receive and verify the returned product. 

For example:  
Thursday, August 16th (Day-0) – product arrives at the warehouse.  
Tuesday, August 21st (Working Day-2) – maximum date the return confirmation email will be sent because there is a public holiday on the 17th followed by weekend on the 18th and 19th, so maximum.

STEP 5. Refund 
The general refund process is within 7 - 14 working days (exclude Saturday, Sunday, public holidays), depends on the payment method and each bank's policy. Click here for the refund details.